General Manager at Wharf

Location: 5 Market Square Sw - Washington / DC

Job type

Employment type: Full-Time

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Job description

Req#: general-manager

General Manager: Curate an artisanal culinary experience with the best doughnuts in town

Little things matter...all the little elements add up to a sense of quality - Bryant Keil, CEO

The Company

District Doughnut is a from scratch fast-casual doughnut chain with an impressive reputation in the culinary world. As the current title holder for best doughnut in the district, and an ever-growing following of bloggers and doughnut lovers alike, our DC native owned business is growing fast. Our diverse team is key to our success and we are looking for experienced talent to bring into the fold. Joining our company will provide you with an opportunity to work with key players in the industry, making important contributions towards the future of our business.

The Roles

At District Doughnut, the quality of our customer experience is dependent on every aspect of our retail operations; From store appearance and ambiance to the quality of the products we sell. General managers will work in cooperation with our District Manager to oversee daily operations that will guarantee success in every detail of the retail experience. As a member of our leadership team, you will get an inside look into the process used to take previous enterprises from a single store to one of the fastest growing businesses in the country. Whether formulating strategies to optimize operations, developing scalable training guidelines for new hires, or providing oversight for day to day operations, your contributions will ensure our processes keep up with our growth.

The Locations

We are a District native owned company and proudly chose Barracks row as our first store location. We have since expanded our reach to the Wharf, Georgetown, Union Market, and into Ballston Virginia, with our primary production site located in the heart of the Union Market neighborhood in DC. All our locations are easily accessible using public transportation and we are excited to continue to grow and expand into new neighborhoods in the near future.

Why You Should Apply

As a member of our team you will be a key player in the creation of an enjoyable, exciting, and memorable experience for our customers, while working in an environment that feels like home. We offer competitive pay, benefits, and quarterly bonus incentives.


Complete an application online

Roles and Responsibilities

Reporting to: Director of Operations & District Manager

Responsible for: Retail store operations and staff management


Base Salary: Competitive, commensurate with experience and credentials

Healthcare Stipend

Quarterly bonus, based on performance metrics that align with the strategic plan

Main duties and responsibilities

Store-level profitability ownership

Monitor and optimize prime costs (Labor and COGS)

Optimize store-level scheduling to maximize profitability and customer service

Work with district manager to constantly improve, optimize, and increase scalability of store-level operations

Implement the District Manager’s store-level strategies as they pertain to sourcing, inventory, product-mix, and concept. Such strategies will be key drivers of revenue and profitability. The General Manager will be tasked at owning the implementation of such strategies.

Responsible for hitting store-level profitability and revenue targets

Responsible for reconciling vendor invoices

Monitor daily store-level perishable inventory and perform intercompany transfers as needed. Work with the District Manager to optimize sales forecasting and streamlining this system.

Scalable and replicable systems, processes, procedures, and infrastructure

Responsible for assisting the District Manager and Human Resources Director in developing and implementing scalable and replicable systems, processes, procedures, and infrastructure. This entails training, food safety, opening and closing procedures, cleaning, new hire training, controls, company policies, scheduling, etc.

Control monitoring and enforcement of systems, processes, and procedures. I.e. reviewing of timesheets, ensure time logging procedures are properly being followed, ensure training compliance, etc.

Implementation and enforcement of the inventory management system. Comparing actuals to the forecasted inventory levels. Identifying causes for discrepancy and taking action accordingly

Working with the District Manager to optimize inventory par levels by integrating the sales forecasting system and Inventory usage

Implement system for regular cash pick-up

Store-Level HR tasks

Reviewing applications, approve screenings with HR, conduct interviews

Working with HR to optimize hiring and onboarding

Ensure new hires properly complete the onboarding and training process

Work with the District Manager to develop a performance review system, performance incentive system, and conduct periodic performance assessments

Store-level Appearance, Ambiance, Culture, and Other Requirements

Assist in the development of store-level atmosphere and culture (Music, ambiance, signage, employee uniforms, etc)

Maintaining store-front to company standards

Analyze in-store customer experience feedback to identify gaps in customer service, training, and resources

Ensure all store-level licenses are up-to-date

Work along side and in conjunction with store-level associates

Reporting and recurring meetings

Hold monthly associate meetings to convey key performance metrics and relevant store-level communications

Participating in weekly management meetings with the District Manager and other GMs

Assistance the District Manager compile reports for the COO and CEO

Key working relationships Retail store managers are supervisors for the Retail team. They will work in cooperation with the Director of Operations & District Manager. And work in cooperation with HR for team management.

Working Hours Full-time. Expect start-up hours, workload, and availability

Basic requirements and professional expectations

Strong passion for the food & beverage industry

Analytically and strategically driven and focused

Process driven, systematic mindset

Mindset of constant self-improvement

Mindset of perseverance and adaptability

Honest, fair, gracious and equitable to customers, co-workers, and all people

Effective decision maker and communicator



Performs tasks methodically and accurately

Ability to be vulnerable

Self-Reflective and goal oriented

Strong leadership skills

Full embodiment of Doughfessionalism and always exhibiting #HappinessFound

Ability to format reports in a manner that effectively and efficiently conveys information

Ability to obtain a Food Safety Manager’s Certification

Advanced Excel skills strongly preferred

Bachelor’s degree Required

Not required but a plus

A background in business, accounting, finance, marketing, statistics, supply chain, data science, or similar analytically focused discipline is preferred. Any food or beverage specific degree also qualifies.

Advanced Excel functionality skills

About company

Established in 2012, District Doughnut is a team of chefs and entrepreneurs serving specialty doughnuts to our Nation’s Capital.
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