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Assistant General Manager

Private Listing - Washington,DC

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District Doughnut

General Manager at Wharf

dollar-sign icon Pay Competitive
location icon Location Washington/DC
clock icon Employment type Full-Time
  • Job Description

      Req#: general-manager

      General Manager: Curate an artisanal culinary experience with the best doughnuts in town

      Little things matter...all the little elements add up to a sense of quality - Bryant Keil, CEO

      The Company

      District Doughnut is a from scratch fast-casual doughnut chain with an impressive reputation in the culinary world. As the current title holder for best doughnut in the district, and an ever-growing following of bloggers and doughnut lovers alike, our DC native owned business is growing fast. Our diverse team is key to our success and we are looking for experienced talent to bring into the fold. Joining our company will provide you with an opportunity to work with key players in the industry, making important contributions towards the future of our business.

      The Roles

      At District Doughnut, the quality of our customer experience is dependent on every aspect of our retail operations; From store appearance and ambiance to the quality of the products we sell. General managers will work in cooperation with our District Manager to oversee daily operations that will guarantee success in every detail of the retail experience. As a member of our leadership team, you will get an inside look into the process used to take previous enterprises from a single store to one of the fastest growing businesses in the country. Whether formulating strategies to optimize operations, developing scalable training guidelines for new hires, or providing oversight for day to day operations, your contributions will ensure our processes keep up with our growth.

      The Locations

      We are a District native owned company and proudly chose Barracks row as our first store location. We have since expanded our reach to the Wharf, Georgetown, Union Market, and into Ballston Virginia, with our primary production site located in the heart of the Union Market neighborhood in DC. All our locations are easily accessible using public transportation and we are excited to continue to grow and expand into new neighborhoods in the near future.

      Why You Should Apply

      As a member of our team you will be a key player in the creation of an enjoyable, exciting, and memorable experience for our customers, while working in an environment that feels like home. We offer competitive pay, benefits, and quarterly bonus incentives.


      Complete an application online

      Roles and Responsibilities

      Reporting to: Director of Operations & District Manager

      Responsible for: Retail store operations and staff management


      Base Salary: Competitive, commensurate with experience and credentials

      Healthcare Stipend

      Quarterly bonus, based on performance metrics that align with the strategic plan

      Main duties and responsibilities

      Store-level profitability ownership

      Monitor and optimize prime costs (Labor and COGS)

      Optimize store-level scheduling to maximize profitability and customer service

      Work with district manager to constantly improve, optimize, and increase scalability of store-level operations

      Implement the District Manager’s store-level strategies as they pertain to sourcing, inventory, product-mix, and concept. Such strategies will be key drivers of revenue and profitability. The General Manager will be tasked at owning the implementation of such strategies.

      Responsible for hitting store-level profitability and revenue targets

      Responsible for reconciling vendor invoices

      Monitor daily store-level perishable inventory and perform intercompany transfers as needed. Work with the District Manager to optimize sales forecasting and streamlining this system.

      Scalable and replicable systems, processes, procedures, and infrastructure

      Responsible for assisting the District Manager and Human Resources Director in developing and implementing scalable and replicable systems, processes, procedures, and infrastructure. This entails training, food safety, opening and closing procedures, cleaning, new hire training, controls, company policies, scheduling, etc.

      Control monitoring and enforcement of systems, processes, and procedures. I.e. reviewing of timesheets, ensure time logging procedures are properly being followed, ensure training compliance, etc.

      Implementation and enforcement of the inventory management system. Comparing actuals to the forecasted inventory levels. Identifying causes for discrepancy and taking action accordingly

      Working with the District Manager to optimize inventory par levels by integrating the sales forecasting system and Inventory usage

      Implement system for regular cash pick-up

      Store-Level HR tasks

      Reviewing applications, approve screenings with HR, conduct interviews

      Working with HR to optimize hiring and onboarding

      Ensure new hires properly complete the onboarding and training process

      Work with the District Manager to develop a performance review system, performance incentive system, and conduct periodic performance assessments

      Store-level Appearance, Ambiance, Culture, and Other Requirements

      Assist in the development of store-level atmosphere and culture (Music, ambiance, signage, employee uniforms, etc)

      Maintaining store-front to company standards

      Analyze in-store customer experience feedback to identify gaps in customer service, training, and resources

      Ensure all store-level licenses are up-to-date

      Work along side and in conjunction with store-level associates

      Reporting and recurring meetings

      Hold monthly associate meetings to convey key performance metrics and relevant store-level communications

      Participating in weekly management meetings with the District Manager and other GMs

      Assistance the District Manager compile reports for the COO and CEO

      Key working relationships Retail store managers are supervisors for the Retail team. They will work in cooperation with the Director of Operations & District Manager. And work in cooperation with HR for team management.

      Working Hours Full-time. Expect start-up hours, workload, and availability

      Basic requirements and professional expectations

      Strong passion for the food & beverage industry

      Analytically and strategically driven and focused

      Process driven, systematic mindset

      Mindset of constant self-improvement

      Mindset of perseverance and adaptability

      Honest, fair, gracious and equitable to customers, co-workers, and all people

      Effective decision maker and communicator



      Performs tasks methodically and accurately

      Ability to be vulnerable

      Self-Reflective and goal oriented

      Strong leadership skills

      Full embodiment of Doughfessionalism and always exhibiting #HappinessFound

      Ability to format reports in a manner that effectively and efficiently conveys information

      Ability to obtain a Food Safety Manager’s Certification

      Advanced Excel skills strongly preferred

      Bachelor’s degree Required

      Not required but a plus

      A background in business, accounting, finance, marketing, statistics, supply chain, data science, or similar analytically focused discipline is preferred. Any food or beverage specific degree also qualifies.

      Advanced Excel functionality skills

  • About the company

      Established in 2012, District Doughnut is a team of chefs and entrepreneurs serving specialty doughnuts to our Nation’s Capital.