Private Listing - Washington,DC
LHH - Washington, DC, United States
Causa - Washington,DC
General Manager at Wharf
General Manager: Curate an artisanal culinary experience with the best doughnuts in town
Little things matter...all the little elements add up to a sense of quality - Bryant Keil, CEO
District Doughnut is a from scratch fast-casual doughnut chain with an impressive reputation in the culinary world. As the current title holder for best doughnut in the district, and an ever-growing following of bloggers and doughnut lovers alike, our DC native owned business is growing fast. Our diverse team is key to our success and we are looking for experienced talent to bring into the fold. Joining our company will provide you with an opportunity to work with key players in the industry, making important contributions towards the future of our business.
At District Doughnut, the quality of our customer experience is dependent on every aspect of our retail operations; From store appearance and ambiance to the quality of the products we sell. General managers will work in cooperation with our District Manager to oversee daily operations that will guarantee success in every detail of the retail experience. As a member of our leadership team, you will get an inside look into the process used to take previous enterprises from a single store to one of the fastest growing businesses in the country. Whether formulating strategies to optimize operations, developing scalable training guidelines for new hires, or providing oversight for day to day operations, your contributions will ensure our processes keep up with our growth.
We are a District native owned company and proudly chose Barracks row as our first store location. We have since expanded our reach to the Wharf, Georgetown, Union Market, and into Ballston Virginia, with our primary production site located in the heart of the Union Market neighborhood in DC. All our locations are easily accessible using public transportation and we are excited to continue to grow and expand into new neighborhoods in the near future.
Why You Should Apply
As a member of our team you will be a key player in the creation of an enjoyable, exciting, and memorable experience for our customers, while working in an environment that feels like home. We offer competitive pay, benefits, and quarterly bonus incentives.
Complete an application online
Roles and Responsibilities
Reporting to: Director of Operations & District Manager
Responsible for: Retail store operations and staff management
Base Salary: Competitive, commensurate with experience and credentials
Quarterly bonus, based on performance metrics that align with the strategic plan
Main duties and responsibilities
Store-level profitability ownership
Monitor and optimize prime costs (Labor and COGS)
Optimize store-level scheduling to maximize profitability and customer service
Work with district manager to constantly improve, optimize, and increase scalability of store-level operations
Implement the District Manager’s store-level strategies as they pertain to sourcing, inventory, product-mix, and concept. Such strategies will be key drivers of revenue and profitability. The General Manager will be tasked at owning the implementation of such strategies.
Responsible for hitting store-level profitability and revenue targets
Responsible for reconciling vendor invoices
Monitor daily store-level perishable inventory and perform intercompany transfers as needed. Work with the District Manager to optimize sales forecasting and streamlining this system.
Scalable and replicable systems, processes, procedures, and infrastructure
Responsible for assisting the District Manager and Human Resources Director in developing and implementing scalable and replicable systems, processes, procedures, and infrastructure. This entails training, food safety, opening and closing procedures, cleaning, new hire training, controls, company policies, scheduling, etc.
Control monitoring and enforcement of systems, processes, and procedures. I.e. reviewing of timesheets, ensure time logging procedures are properly being followed, ensure training compliance, etc.
Implementation and enforcement of the inventory management system. Comparing actuals to the forecasted inventory levels. Identifying causes for discrepancy and taking action accordingly
Working with the District Manager to optimize inventory par levels by integrating the sales forecasting system and Inventory usage
Implement system for regular cash pick-up
Store-Level HR tasks
Reviewing applications, approve screenings with HR, conduct interviews
Working with HR to optimize hiring and onboarding
Ensure new hires properly complete the onboarding and training process
Work with the District Manager to develop a performance review system, performance incentive system, and conduct periodic performance assessments
Store-level Appearance, Ambiance, Culture, and Other Requirements
Assist in the development of store-level atmosphere and culture (Music, ambiance, signage, employee uniforms, etc)
Maintaining store-front to company standards
Analyze in-store customer experience feedback to identify gaps in customer service, training, and resources
Ensure all store-level licenses are up-to-date
Work along side and in conjunction with store-level associates
Reporting and recurring meetings
Hold monthly associate meetings to convey key performance metrics and relevant store-level communications
Participating in weekly management meetings with the District Manager and other GMs
Assistance the District Manager compile reports for the COO and CEO
Key working relationships Retail store managers are supervisors for the Retail team. They will work in cooperation with the Director of Operations & District Manager. And work in cooperation with HR for team management.
Working Hours Full-time. Expect start-up hours, workload, and availability
Basic requirements and professional expectations
Strong passion for the food & beverage industry
Analytically and strategically driven and focused
Process driven, systematic mindset
Mindset of constant self-improvement
Mindset of perseverance and adaptability
Honest, fair, gracious and equitable to customers, co-workers, and all people
Effective decision maker and communicator
Performs tasks methodically and accurately
Ability to be vulnerable
Self-Reflective and goal oriented
Strong leadership skills
Full embodiment of Doughfessionalism and always exhibiting #HappinessFound
Ability to format reports in a manner that effectively and efficiently conveys information
Ability to obtain a Food Safety Manager’s Certification
Advanced Excel skills strongly preferred
Bachelor’s degree Required
Not required but a plus
A background in business, accounting, finance, marketing, statistics, supply chain, data science, or similar analytically focused discipline is preferred. Any food or beverage specific degree also qualifies.
Advanced Excel functionality skills
About the companyEstablished in 2012, District Doughnut is a team of chefs and entrepreneurs serving specialty doughnuts to our Nation’s Capital.